Privacy Policy
Last updated: 27 July 2026
1. Who we are and who is responsible for data processing
OPERIX is the brand under which CRM, IP-telephony and AI-automation services are provided. The controller of the personal data collected through this website is Daniil Nitsenko, a sole proprietor (individual entrepreneur) registered in the Republic of Armenia. Tax number (TIN): 20341101. Registered address: 1 Amiryan St., Kentron, Yerevan 0010, Republic of Armenia. Contact email for any matter, including data-protection requests: support@operix360.app. The controller is established outside the EU. Data processing via the website is occasional, small-scale and does not involve special categories of personal data (Art. 9 GDPR); accordingly, no EU representative under Art. 27 GDPR is required (the Art. 27(2) exemption applies).
2. What data we collect
Through website forms (contact form and cart): name, email, contact phone number, task description or selected services. Through analytics (only after your consent via the cookie banner): anonymized visit data — browser type, time on page, referral source, truncated IP. Through the on-site AI chat: content of your messages and bot replies (see section 4).
3. Why we need your data
To respond to your inquiry, prepare a proposal, send an estimate and sign a contract. To maintain and improve the site and the AI bot. We do not share your data with third parties other than the processors listed in section 5, and do not use it for marketing emails without separate consent.
4. AI chat on the site — separately
The AI chat runs on Claude (Anthropic). By default we store only request metadata: hashed IP, language, number of turns in the session, reply length, processing time. Message content and bot replies (up to 500 and up to 1500 characters respectively) may be logged for occasional bot-quality checks — for no longer than 30 days. Do not include third-party personal data, card credentials or other confidential information in the chat. To request deletion of your chat history, email support@operix360.app.
5. Data processors (sub-processors)
To run the site we use services that may receive your data as processors: • Anthropic Inc. (US) — AI model for the chat, transfer under EU Standard Contractual Clauses and Anthropic DPA. • Vercel Inc. (US) — site hosting and logs, transfer under Vercel DPA. • Google LLC (US) — Google Analytics 4 (only after consent via cookie banner), transfer under EU Standard Contractual Clauses and Google DPA. • QSOFT LLC / Kommo (US) — the CRM that receives site enquiries: name, email, phone, message text, cart contents, plus the email and conversation transcript when a request is submitted from the AI chat, and the sender IP address. • Upstash Inc. (US) — anti-spam counters; only hashed IPs are stored, never the raw address. Anthropic, Vercel and Google are certified under the EU-US Data Privacy Framework. The list may be updated — check the date at the top.
6. How long we keep data
Inquiry data is kept until the project is delivered plus 3 years in archive (accounting requirements). Analytics — 14 months. AI-chat logs — 30 days. You may request deletion at any time via support@operix360.app.
7. Your rights
Under GDPR (EU Regulation 2016/679) you have the right to: access your data, correct it, delete it, restrict processing, port to another controller, withdraw consent. Send requests to support@operix360.app — we respond within 30 days. You also have the right to file a complaint with the data-protection supervisory authority in your EU country of residence or work (for example, in Spain — AEPD, www.aepd.es).
8. Cookies
The site sets functional cookies to remember language, cart state and your analytics-consent choice. Analytics cookies (Google Analytics, Vercel Analytics) are set only after explicit consent via the cookie banner. To withdraw consent, clear your browser cookies or email support@operix360.app.
9. Changes
We may update this policy. The date of the last update is at the top. Substantial changes will be communicated via the website and, where we have your email, by email.